Executive summary In the 21st century, and with information as the key asset of every organization today, security is essential to the office------for documents and for any devices connected to the network. And the network is today’s business hub.
The threat is very real and the stakes are growing at exponential rates. A breach in the security of an organization’s documents can result in unauthorized use of sensitive or proprietary information. It can lead to harmful disclosure, stolen or compromised intellectual property and trade secrets. And for many organizations, these security breaches can end with costly fines and litigation, to the tune of hundreds of thousands to millions of dollars.
When it comes to networked multifunction devices, or MFPs, additional vulnerabilities can be present because these devices can print, copy, scan to network destinations, send email attachments and handle incoming and outgoing fax transmissions. For those in IT, it’s critical to the security of an organization’s network to make sure that security infractions can’t happen through networkconnected MFPs------or at the devices themselves. After all, attacks can originate in unexpected ways:
• The phone line attached to an MFP could be used to access the network • The web server used to manage the MFPs and printers is vulnerable to attack • Unprotected electronic data at rest on the hard disk, or in motion to/from the device • Malicious emails can be sent from an MFP with no audit trail.
Just about anyone can launch attacks against a network and a company’s information assets if an MFPs physical and electronic access isn’t securely controlled and protected. Those attacks can be as simple as someone picking up documents left in the MFPs output tray, to malicious worms pulling sensitive documents off the network.
Introduction NOTE: This document refers to Remote Services as a collection of tools used on various Xerox products. The features and information contained in this document refer to the Production Remote Services, prInteract and SMart eSolutions tools.
Xerox is responsive to the security concerns of our customers. Xerox Remote Services are designed to avoid making networks more susceptible to viruses. Remote Services transactions always originate from the device, based on authorizations made by the customer. Remote Services can only communicate with a secure server at Xerox that conforms to the stringent requirements of the internal Xerox Corporation information management infrastructure. Customers do not need to make any changes to Internet firewalls, proxy servers, or other security infrastructure.
Xerox systems are designed to integrate within customer workflows. They connect to the network and push machine data to Xerox Communication servers where the information can be reviewed and analyzed to be used to evaluate service issues as well as to automate billing and supplies replenishment. This built-in knowledge-sharing feature of Xerox systems is what makes Xerox Remote Services viable and its approach unique.
Xerox Remote Services helps differentiate Xerox machine performance and support from other equipment suppliers. While other vendors may remotely monitor some of their machines, Xerox has developed integrated systems and remote tools, and coupled them with highly skilled Xerox support teams who are tasked with working to make Xerox customers more productive and satisfied. This combination creates a high value Remote Services capability that provides proactive problem resolution, and a robust underlying knowledge of the customer’s needs.
Executive Summary Cloud computing is one of the hot topics of our day. And it deserves all the attention, because it has the potential to deliver a wide range of innovative services for the management of infrastructure, development platforms, software applications, and complex business processes more efficiently and cost-effectively than ever before.
It will also speed up the development of intelligent, proactive “next gen” documents that will improve the productivity of Knowledge Workers around the world, But several challenges lie in the way before the cloud becomes a widely accepted paradigm for computing. There are concerns about security. And there is considerable confusion about the relative merits of public, private and hybrid clouds.
Nevertheless, cloud computing is fast-becoming a dynamic force in the business world. And forward-thinking clients have discovered that the right approach to cloud-based services can help them improve performance and create a competitive advantage today. For more information, please read on...
A CBS news story recently detailed the unfortunate compromise of customer data stored on the hard drive of several multi-function printers (MFPs). Since this story aired, several Xerox customers have been understandably concerned. They want to know what features and functions are available on their current MFP equipment to ensure that their data is not compromised. And most importantly, they want to know how to dependably remove customer data from their machine at the end of its useful life. The solutions to this challenge are many. Some systems have disk encryption or 3-pass disk overwrite software available on the machine. These systems are fully protected against data compromise if the features are utilized. However, most in-place systems at customer sites do not have these features on the systems. In these instances, customers are generally advised to either upgrade themachine with a security kit or to pay to have the hard disk removed prior to leaving the customer’s facility. In either case, it’s an expensive and time consuming process that customers have not incorporated into their budgets.
A Competitive Trade-in Option to Address MFP Security Concerns.
If a customer trades their competitive equipment with Xerox as part of a new MFP implementation, Xerox will crush the equipment making any residual customer data inaccessible. The Xerox process will involve crushing the hard drive to prevent retrieval of any residual data on the machine. The Xerox process includes pick-up of the competitive equipment from the customer site and maintaining custody of the unit until it is dropped off at the destruction facility. Xerox tracks the equipment while it’s under our control to ensure the integrity of the process until the unit is crushed. This process will give our customers “ peace of mind” that their data is protected if their current non-Xerox equipment is traded for new Xerox equipment. Additionally, virtually all new Xerox MFP equipment comes standard with 128-bit AES disk encryption as well as 3-pass disk overwrite features to ensure that our customer’s data is protected from day one on their new equipment.
Use the Xerox® Secure Print feature. If you don’t want your confidential or private documents to be left in the output tray, open for viewing, or even taken by someone else, Secure Print allows you to control the print timing of your documents. You can now optimize your print solution by using a workgroup device to print all your documents, without worrying about security!
Here’s an example: You need to print your company’s product roadmap or an employee’s development plan. In the past, you may have used a personal printer to print these types of files. With Secure Print, the workgroup printer becomes your own personal printer! Print the file, and in the print Properties section, select Secure Print from the menu (this varies from device to device: see your user manual for exact instructions). Select a passcode of your choice and send the job to be printed. The job is held in the job list until you release it. At the device control panel, type in your passcode and the document prints. You control when the print takes place! Best of all, if multiple jobs are held using the same passcode,they are all released for printing at once – making it easy and quick for you to collect your jobs.
Secure Print is typically found in the Properties, Job Type, or Output Options menu. See the user guide for details on how to use Secure Print with your workgroup product.
Xerox Secure Print: Your solution for confidential or private documents.
Introduced over thirteen years ago, Xerox’s exclusive solid ink technology is not only a viable, affordable option for those companies looking to add color to their business documents, but it has also become a competitive force in the industry. Other companies have tried to compete with Xerox’s long history of color expertise, but none have come close to matching the convenience and quality offered by solid ink technology. Solid ink adds value to businesses. It is the only printing technology that can create brilliant, vibrant prints on a wide range of media. It is the easiest technology on the market to use. It is the only technology that produces minimal waste. And, with a low entry price and cost per page, solid ink printers truly give customers the most value for their money. This white paper takes a closer look at the technology that continues to make Xerox stand apart from the rest.
Today’s Business Office Office color printers need to address a broad range of applications and serve diverse teams. While one group may demand flawless rendering of complex PostScript® files and detailed photographs, another team may want fast printing of text documents or quick business presentations. The need for color and versatility is everywhere.
Considerations include: • How can I get black & white and color at the same time? • What does the typical user need to know to successfully use the printer day in and day out? • How quickly can consumables be replenished? • How many users can share the printer before print times become unacceptably long? • How well does the driver software integrate the printer into the user’s workflow? • If the printer is shared among groups, can it account for usage?
Solution Payback Assessment Accounts payable (AP) processes have traditionally been characterized by heavyvolumes of paper documentation coming from disparate locations, requiring manually intensive data entry and matching tasks. Working with Xerox Global Services, companies can significantly reduce processing costs, recover early payment discounts, prevent late payment penalties, reduce errors, and streamline audit compliance processes by incorporating automation and indexed metadata to streamline processes. The result can save companies millions annually, generating a return on investment of over 90% in three years and payback in less than 12 months.
Top ROI Value Drivers Document capture, retrieval, and information management technologies can generate bottom line economic impact through:
•Lowered transaction processing costs • Improved payment accuracy • Improved capture of payment discounts • Streamlined audit and compliance processes • Reduced IT infrastructure costs • Eliminated or reduced storage costs
Over the past several years small organizations have compiled dozens, medium-sized organizations hundreds, and large organizations thousands of printers, copiers, multifunctional devices, faxes and scanners to produce documents. These same organizations have contracted with courier services to distribute documents and invested in software applications to help manage them. Many also outsource document production and even destruction. As of 2006, Hewlett Packard has placed over 100 million laser printers in North America. Copier manufactures have installed over eight million copiers and multifunctional devices. Even with the surge of attaching documents to e-mail for distribution, faxing documents is still very popular. Two years ago FedEx bought Kinko’s. What does this marriage tell us about the connection between document production and distribution? They are a perfect match. At the time of this writing FedEx® stock is $116 per share reflecting a bullish outlook on corporate America’s appetite for outsourcing document production and distribution.
Even with the massive investments and dependence on document technology and related services, the print space in most organizations can be likened to corporate America’s junk drawer. Just like the junk drawers in our homes, print spaces are rarely managed effectively and even less rarely cleaned out and reorganized.
Executive summary 
Introduction 
Executive Summary 
What You Need to Know to Protect Your Data.
Xerox Has The Answer
Introduced over thirteen years ago, Xerox’s exclusive solid ink technology is not only a viable, affordable option for those companies looking to add color to their business documents, but it has also become a competitive force in the industry. Other companies have tried to compete with Xerox’s long history of color expertise, but none have come close to matching the convenience and quality offered by solid ink technology. Solid ink adds value to businesses. It is the only printing technology that can create brilliant, vibrant prints on a wide range of media. It is the easiest technology on the market to use. It is the only technology that produces minimal waste. And, with a low entry price and cost per page, solid ink printers truly give customers the most value for their money. This white paper takes a closer look at the technology that continues to make Xerox stand apart from the rest.
Solution Payback Assessment 
